Shipping policy

Processing Time

All orders are processed within 4-5 business days. We'll notify you if there are any unexpected delays.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery time is between 5-7 business days. 

Shipping Delays

We are not responsible for shipping delays caused by the carrier, weather conditions, holidays, or other factors beyond our control.

Incorrect Shipping Information

Please double-check your address before submitting your order. We are not responsible for packages lost due to incorrect or incomplete addresses. If your order is returned to us, you will be responsible for reshipment costs.

Lost or Damaged Packages

If your package is lost or arrives damaged, contact us within 5 days of delivery. Include photos and your order number. We'll do our best to resolve the issue.

Local Pickup

For the time being we are not offering local pickup, but we are continuing our efforts for a future opportunity. 

Questions?

Contact us at dehiloenhilopr@gmail.com - we're happy to help!